Terms and conditions
The following Terms and Conditions govern the use of Casa Lavanda's Online Service (the Service) including shopping and participation in promotions run by Casa Lavanda Limited through it's web site http://www.casalavanda.co.nz (the Site) and other channels including but not limited to specific purpose web sites, showroom sales, telephone and mail order.
You can access this Agreement at any time from the Online Shop section of the website. http://www.casalavanda.co.nz/lavender-product-sales/terms-and-conditions
We make every effort to ensure all information on this site is accurate and up to date. However, in the event a product is listed at an incorrect price, or with incorrect information, Casa Lavanda Limited shall have the right to refuse or cancel any order placed for product listed at the incorrect price. Casa Lavanda Limited shall have the right to refuse or cancel any such order whether or not any such order has been confirmed and your credit card charged. If your credit card has already been charged for such purchase and your order is cancelled, Casa Lavanda shall refund the amount of the charge.
All prices on this Site are in New Zealand dollars (NZ$) and include GST (at 15% New Zealand sales tax for local sales). Subject to the previous clause, all prices are correct at time of publication and the prices published on the Site at the time and date of the purchase will be the final price paid. The time and date of purchase is the time and date we confirm your order by sending goods to you. However we reserve the right to alter prices for any reason.
Delivery and Returns
Casa Lavanda Limited shall arrange an agent to deliver the goods to the address stated on the order or as agreed by Casa Lavanda Limited in writing. Casa Lavanda Limited shall deliver the goods by such carrier and such form of transport Casa Lavanda Limited consider to be appropriate or as selected by the customer during the sales process.
Provided goods are in stock Casa Lavanda will dispatch your order within 48 hours. Casa Lavanda will not accept the return of goods for credit or any other purpose unless Casa Lavanda agrees to accept the return of the goods and advise the Customer a return advice number prior to the return of goods. Return of goods will only be accepted for credit or exchange within 14 days of delivery, unless due to Casa Lavanda’s error. Return freight will be at Casa Lavanda’s cost only when there has been an error on Casa Lavanda ’s part.
No returned goods shall be accepted by Casa Lavanda (even if Casa Lavanda agree to do so) if they have been tampered with by you or any other person and are not as new, if they are goods expressly sold on a non-return basis, or if they are not accompanied by the return advice number referred to above. Where goods are returned Casa Lavanda but not accepted as above, they shall be returned to you at your expense.
Receipt by Casa Lavanda or by any of our agents or representatives of any goods returned other than in accordance with the above two shall not constitute nor be deemed to constitute Casa Lavanda’s acceptance of the return of the goods for credit or any other purpose.
The Customer agrees to inform Casa Lavanda Limited within 30 days of the date of invoice if proof of shipment is required.
Orders can be cancelled and refunded in full where the cancellation request is received in writing by emailing email@example.com within 24 hours of the initial order.
Risk of Loss
In the case of all items purchased from Casa Lavanda Limited, the risk of loss and title for such items passes to you upon our delivery to the carrier. Casa Lavanda Limited is deemed to have fulfilled its obligations to deliver the goods when they are handed to the carrier.
If you are acquiring goods from us for on-sale, or otherwise for business purposes, the Consumer Guarantees Act 1993 does not apply. Nothing in these terms and conditions is intended to be inconsistent with consumers' rights under the Consumer Guarantees Act and in the event of any inconsistency the Act overrides the relevant part of these terms and conditions. In any case, where the Consumer Guarantees Act does apply, if any of the goods fail to comply with any guarantee in the Consumer Guarantees Act, Casa Lavanda Limited will repair or replace those goods. The Customer acknowledges that Casa Lavanda Limited does not provide any Express Guarantees (as defined in that Act) other than those expressly confirmed by Casa Lavanda Limited in writing;
If the Customer supplies the goods to any person, the Customer must not give or make any undertaking assertion or representation in relation to the goods without Casa Lavanda Limited's prior approval in writing, and the Customer must give the person buying the goods such product information relating to the goods as Casa Lavanda Limited requires, and the Customer agrees to indemnify Casa Lavanda Limited against any loss, liability or cost incurred by Casa Lavanda Limited under the Consumer Guarantees Act 1993 or otherwise as a result of any breach by the Customer of these obligations.
This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Casa Lavanda Limited is not responsible for the operation of or the content on any such site.
The Casa Lavanda website utilises Anz’s eGate Server Hosted Payment Solution for the secure transmission of your online payments. When making your payment you will be redirected from the Casa Lavanda website to the ANZ eGate secure payment environment to enter your credit card details. ANZ eGate supports 3D Secure Authentication – Verified by Visa and Mastercard Secure Code.
In addition, the Casa Lavanda Limited web Site is hosted behind a commercial firewall to prevent hackers from obtaining access to your data.
Casa Lavanda respects your privacy and we will protect it. Any personal information supplied to us will only be used to process your order. We will also keep you informed by email of news and special offers from time to time. If at any time you wish to be removed from our newsletter database simply unsubscribe using the link provided in the email or email us at firstname.lastname@example.org with "unsubscribe" in the subject. Under no circumstances will any personal information you have supplied to us be made available to another organisation.
If you have any queries regarding shopping with Casa Lavanda Limited, please email or call us - details on the Contact Us page.
Use of the Service by You
Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.
You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.
The Service's content, information and advice is offered free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.
Children & Minors
Casa Lavanda Limited will over time provide content and information, which people may find interesting and may wish to access. However, no one under the age of 18 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions to this website.
Ownership of Site
This Site is owned and operated by Casa Lavanda Limited. All of the content included on this Site, including, but not limited to, text, graphics, logos, icons, images, and software is the property of Casa Lavanda Limited or its suppliers and protected by New Zealand and international copyright laws. You are welcome to access and use this site and to view and print one copy of any material on it for your personal, non-commercial use and without removing any of our trade marks or copyright notices. No other copying is permitted without our consent in writing.
This Service provides general information about Casa Lavanda Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Casa Lavanda Limited and the services and products they offer. Casa Lavanda Limited reserves the right to change delete or move any of the material on the Service at any time without notice.
To the fullest extent permitted by law, Casa Lavanda Limited and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.
Except as specifically stated in these terms and conditions, or elsewhere on this Site, or as otherwise required by applicable law, neither Casa Lavanda Limited nor its directors, employees, licenses, content providers, or other representatives will be liable for damages of any kind (including, but not limited to, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental or punitive damages) arising out of your use of, or inability to use, or the performance of this Site or the content thereof, whether or not we have been advised of the possibility of such damages.
This agreement shall be interpreted, construed and governed by the laws of New Zealand. Any and all disputes arising under this agreement or in any way related to this Site shall be dealt with by the Courts of New Zealand and each party agrees to not contest the jurisdiction of these courts.
No action of Casa Lavanda Limited other than an expressed written waiver or amendment may be construed as a waiver or amendment of any of these terms and conditions. Should any clause of these terms and conditions be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.
We reserve the right to make changes to our Site and these Terms and Conditions at any time and such changes will take affect from the time they are published on this site. These conditions set out the entire agreement between Casa Lavanda Limited and you relating to your use of this Site.