If you have a question, please consult our list of frequently asked questions before reaching out for assistance. We've compiled answers to common queries below to help you find what you need quickly. If you can't find the answer you're looking for, feel free to contact us directly.


What payment methods do you accept?

We accept Shopify Payments, a safe and secure payment method that allows you to pay using various methods such as credit cards, debit cards, and alternative payment methods like Apple Pay and Google Pay.

Can I make changes to my order after it's been placed?

If your order has been placed but hasn't been shipped yet, you can make changes by contacting us at info@casalavanda.co.nz We'll do our best to accommodate your request.

Shipping & Delivery

Do you offer International shipping?

Upon request we can offer international shipping to certain countries outside of Australia and New Zealand. For more information on shipping, please check our shipping policy. If you are interested in international shipping, please contact us via our email: info@casalavanda.co.nz or by our contact page.

How soon can I expect to receive my order?

We strive to deliver your orders as fast as possible. Estimated delivery times vary depending on your location. For orders within New Zealand, please allow 3-5 working days, with an additional 1-2 days for rural areas. Australian orders typically arrive within 3-6 working days. For more details, please view our shipping & delivery policy.

Do you offer free delivery?

Yes, we do! Enjoy complimentary shipping on orders over $150 within New Zealand.

Do you offer tracking?

Absolutely! We offer tracking for all orders, allowing you to monitor the progress of your delivery from our Hawke's Bay base to your doorstep.

Where do you ship from?

All orders are dispatched from our location in Hawke's Bay, New Zealand.

What if my parcel is damaged or missing?

If your parcel arrives damaged or if items are missing, please contact us immediately at info@casalavanda.co.nz . We'll assist you promptly in resolving the issue. For damaged items, we may request photos or for the products to be returned.

Refunds & Returns

What is your return policy?

We have a 14-day return period specifically for products delivered in damaged condition. For more detailed information, please refer to our Returns and Refund Policy.

How do I initiate a return?

To initiate a return, please contact us at info@casalavanda.co.nz with your order details and reason for return. We'll provide you with further instructions on how to proceed.

How long do I have to return a product?

You have 14 days from the date of delivery to return a product. Please ensure that the item is unused, in its original packaging, and in the same condition as when you received it.


Are your products vegan?

All of our products are crafted with care, and the majority are vegan-friendly. However, please note that our Bella Salt Scrub and Just Scrub contain beeswax and are not suitable for vegans. For our vegan customers, we recommend exploring our wide range of other products

Are your products gluten free?

Yes, all of our products are gluten-free, ensuring they can be enjoyed by everyone.

Do you test on animals?

No, we do not conduct any animal testing on our products. We are committed to cruelty-free practices, ensuring the well-being of animals

Where are your products made?

Our products are carefully formulated and crafted right here in New Zealand. We use natural lavender oil harvested from our very own fields, ensuring the highest quality and authenticity in every product.

Do you sell refills?

Yes, we offer refills. Please check out our refill collection for a selection of refill options.

Do you offer gift wrapping?

Yes, we can arrange gift wrapping for your order. Please get in touch with us so we can arrange it for you.

How do I find out about new products and special offers?

To stay updated on all our latest products and special offers, be sure to sign up for our newsletter! Get exclusive access to new product launches and special promotions by subscribing today.