Terms Of Service

Welcome to Casa Lavanda! Before engaging with our website or making a purchase, please carefully review the following terms of service. Your use of this website and placement of orders signifies your acceptance of these terms and conditions.

Casa Lavanda Ltd
176 Mangatahi Road,
Hawkes Bay, 4171,
New Zealand

Phone: +64 6 874 9300 Email: info@casalavanda.co.nz

Acceptance of Terms and Conditions

Your use of Casa Lavanda's website signifies your agreement to the following terms and conditions. By accessing, browsing, or utilizing any services provided on this platform, you acknowledge and accept the terms outlined herein. These conditions, inclusive of any associated disclaimers, form a binding agreement between Casa Lavanda and yourself as the user.


All prices displayed on our website are in New Zealand Dollars ($) by default and are subject to change without prior notice. However, please note that customers have the option to change the currency using the country/currency selector. While we strive to ensure accuracy, pricing errors may occur. In such cases, we reserve the right to cancel orders or adjust prices accordingly.


Placing an order on our website constitutes an offer to purchase the specified products at the prices indicated. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity.


Payment for orders must be made in full at the time of purchase. We accept Shopify Payments, a safe and secure payment method that allows you to pay using various methods such as credit cards, debit cards, and alternative payment methods like Apple Pay and Google Pay.. By providing payment information, you warrant that you are authorized to use the chosen payment method and that all information provided is accurate and complete.

Shipping and Delivery

Casa Lavanda offers international shipping to a select amount of countries and regions. Shipping costs and delivery times may vary based on the destination and the chosen shipping method. We strive to process and dispatch orders promptly, but please be aware that delays may occur due to factors beyond our control. For further details, please refer to our Shipping Policy.

Returns and Exchanges

We want you to be completely satisfied with your purchase from Casa Lavanda. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to arrange for a return or exchange. Please refer to our Returns and Exchanges Policy for detailed instructions and eligibility criteria.

Intellectual Property

All content on this website, including but not limited to text, images, logos, and graphics, is the property of Casa Lavanda or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or use any content from this website without prior written permission from Casa Lavanda.

Limitation of Liability

Casa Lavanda and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of this website or the products purchased from us. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Contact Us

If you have any questions, comments, or concerns about our Terms and Conditions, please contact us at info@casalavanda.co.nz or by phone at +64 6 874 9300.