Returns & Refunds

At Casa Lavanda, your satisfaction with our products and services is our top priority. We understand that issues may occasionally arise with your order, and we're here to assist you promptly and effectively.

Damaged Products

If you receive a damaged product, please contact us immediately through our contact page or email us at Kindly provide a clear photo of the damaged product along with your contact details. Our team will swiftly assess the damage and provide appropriate compensation or arrange for a replacement, depending on the severity of the damage.

Missing Products

In the unlikely event that a product is missing from your order, please contact us through our contact page or email us at We will diligently track the missing item through our shipping provider and provide you with a resolution as soon as possible.

Online Refunds

Upon receiving the damaged product in accordance with our policy, we will initiate a refund to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

Product Sensitivity

We take great care in formulating our products for sensitive skin. However, if you experience any issues due to our products, please review the ingredient list on our website before use to ensure no known sensitivities. For any concerns or questions about the ingredients, feel free to reach out to our team through our contact page or email us at

Your satisfaction is crucial to us, and we are committed to delivering exceptional customer service. If you have any questions or concerns regarding returns or refunds, please don't hesitate to contact us. Thank you for choosing Casa Lavanda; we appreciate your trust in us!